Refund policy
🔁 Refund & Return Policy
We want you to love what you receive. If something isn’t right, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
-
Item must be unworn, unused, and in original condition
-
Must be returned with original packaging (if applicable)
-
Proof of purchase is required
To start a return, please contact us at:
anchorandashpublishing@gmail.com
Non-returnable items
The following items are not eligible for return:
-
Custom or personalized items
-
Gift cards (during holiday promotions)
-
Final sale items
Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
If approved:
-
Refunds will be issued to your original payment method
-
Processing time may take 5–10 business days depending on your bank
Shipping costs
-
Customers are responsible for return shipping costs
-
Original shipping charges are non-refundable
Damaged or incorrect items
If your order arrives damaged or incorrect, please contact us within 3 days of delivery.
Include:
-
Your order number
-
A photo of the item
We’ll make it right as quickly as possible.
Exchanges
We do not offer direct exchanges at this time.
If you’d like a different item, please return your original item and place a new order.
Contact
For any questions, reach out to us at:
anchorandashpublishing@gmail.com